CUSTOMER CARE
Here at Cath's Crafts, I endevour to provide the best customer service I can. The most important thing to me is that you are happy with the products and services I provide, I am just one person running my business while working full time so sometime's things can be a bit delayed.
If you have any queries about an item please feel free to send me an email at caths.craftsau@gmail.com and I will endevour to reply as soon as I can.
Shipping and returns
I ship all items via Australia Post standard shipping (unless express is paid for) this options includes tracking for your items. I will not send items via cheaper, untracked, options for my own peace of mind. All items are packaged with transport in mind, in the hopes that even if the items are tossed across a room, the product inside will still be snug and safe inside.
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Damages
When your item arrives please inspect your item and inform me as soon as possible if the items are damages, defective or if you received the wrong product. Sending me photos of the package will help me resolve the issue faster.
If the item has been damaged upon arrival I will issue a refund, store-credit or I may be able to remake the item for you (depending upon my availability)
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Refunds
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As I am a small business selling handmade goods, I will not accept returns for change of mind.
If a refund is approved, the funds will be sent back to the initial account payment was made from.
WHOLESALE INQUIRIES
If you are interested in stocking my products in your store, I would be happy to dicsuss options with you! Please just send me an email and I will send you a line sheet. :)
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments